Delete Account & Data

Last updated: 19 October 2026

Kasera (operated by Kasera Technologies) respects your right to delete your personal data. This page applies to the mobile app Kasera – Seamless Bookings and to accounts created on kasera.id. It is publicly accessible and does not require login.

Owners and Admins: Delete in the App

Owners and location admins can delete their own account directly in the app, without contacting us:

Android app: Settings > Account Management > Delete account.
Web app (app.kasera.id): Settings > Account > Sign-in & security > Delete account.

Deletion is confirmed with the account password or a verification code sent to the account's email or WhatsApp. Once confirmed, the account is deleted immediately and every session is signed out.

Only admin: if the account is the only admin of a business, deleting it closes that business permanently. Upcoming bookings are cancelled, and deposits customers already paid are recorded as owed back to them. The app lists the businesses that will close and asks for confirmation before continuing.
Owner with other admins: if other admins still run a location this account owns, ownership of that location must be transferred first.

Stylists and Staff: Delete by Email

Stylists, cashiers and other staff are invited by the business owner, so the app has no delete-account option for these roles. The same applies to anyone who can no longer sign in to the app.

Send an email to halo@kasera.id with the subject "Delete Account".
Send it from, or include, the email address or phone number registered on the Kasera account so we can verify the request.
Our customer service team will confirm the request and let you know once the deletion is complete.

A business owner can also remove a team member through team management in the app. Removing a team member ends their access to that business.

What Is Anonymized and What Is Kept

Kasera does not physically delete database rows. A deleted account is anonymized, so it can no longer be linked to its owner:

Anonymized: name, email address and phone number are replaced or cleared. The profile photo and bio are removed, and the password is replaced so the account can no longer sign in.
Stopped: every sign-in session, notifications to the phone, and the Google Calendar connection.
Removed from email lists: the account's contact is removed from Kasera's marketing email list at Resend, our email provider.
Affiliates: if the account is also a Kasera affiliate account, the affiliate account is closed, its bank details are cleared, and any commission balance not yet paid out is forfeited.
Kept: transactions, commissions and invoices are kept because the business's financial records and legal obligations require them. These records no longer show the deleted account's name, email or phone number.

What Data Is Kept and Why

Indonesian tax and financial regulations require merchants to retain transaction records for up to 10 years. To comply, we keep transaction and booking records after the account's personal identifiers are removed.

Important Notes

Account deletion is permanent and cannot be reversed.
Business owners should export any business data they need before deleting their account.
An affiliate removed from a team by the business owner can still sign in to the affiliate portal. Their affiliate account is closed only when they delete their own account.

Questions?

For questions about account or data deletion, contact us at halo@kasera.id. For full details on how we handle personal data, see our Privacy Policy.